Airfare FAQs

Question:

Answer:

1. Why booking with us instead of directly with carrier?
Dealing with Viet Value Travel is easy, you will save much of your time and enjoy the service that the carrier does not have. It is more convenient especially if you want to cancel, change or anything you wish will be done promptly by our professional staffs. It is worthy for small extra fee you pay to us. 

2. Do you offer online secured payment for my purchase?
Yes, we do. All online transactions through Viet Value Travel is handled by OnePay which is the most reliable payment portal in Vietnam. Your credit card will be secured!

3. When can I expect to receive my ticket?
You will receive your e - ticket via your email you provided to us within 24 hours. If you book on Saturday, you may have to wait until Monday of following week. 

4. What happens if my booked ticket is not available?
It does happen rarely on this case, Viet Value Travel will make the refund without any charges to your account immedately. You will get your money back within few hours (or more depending on your bank policy)

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