Dear Thanh Loan,
Please be assured that the trip you organised for me was superb in all aspects.
From my initial contact with you to reluctantly leaving Vietnam I had a truly wonderful time.
My sincere thanks for organising the visa and providing the excellent guide Lu’u for the Dien Bien Phu part of the trip. A special word of praise for the driver, I am afraid I didn’t catch his name but he was an extremely skillful and competent operator who never seemed to be put off by the road and weather conditions and always seemed to be smiling. I regretted that I could not speak Vietnamese to express my admiration for his stamina and endurance.
The hotel in Hanoi, the Galaxy was excellent and I was particularly pleased with the packed breakfast they supplied on the day I left at 6am. The service in the hotel was very good plus the friendliness and co-operation of the staff made it an enjoyable stay.
The flights you booked for me were also very good but the accommodation you arranged in Ho Chi Minh whilst satisfactory was not up to the standard of the Galaxy.
To sum up – I had a trip of a lifetime.
Thank you and your colleagues in Viet Value Travel
I will have no hesitation in avidly recommending your company to any of my friends and colleagues who wish to visit Vietnam.
Phil from USA