My wife and I enjoyed our Hanoi trip very much. The free upgrade for our Halong Bay cruise to Au Co made it even more memorable and the whole holiday experience wonderful. We have been encouraging our friends to go Hanoi on customised tour the same as we did. Hopefully that will translate into new business for your company. As for us, we plan to go visit Hue, Danang and Hoi An within the next 2 years, also during March season which has nice weather.
Here is the feedback. The first tour guide, Sinh, is helpful and knowledgeable but appeared to be inexperienced in customer handling. One small suggestion for him: volunteer to take photos for the customers particularly when they are a couple instead of happily standing there waiting to be in the photos!
The second guide is our guide in Sapa, Quang. Again, he is either inexperienced or still a long way to learnt the trade. Either than our scheduled visit to Cat Cat Village and Heaven Gate cum Silver Waterfall, he did not volunteer to suggest other interesting places we could visit on our own in Sapa. We left Sapa Town at 2pm to Lao Cai but our train only departs at 9pm!! Luckily, we asked the driver to go to the China border to kill 2 some time. Otherwise, we would be waiting at Lao Cai for 6 hours!! He is also another tour guide happily to be included in the photos instead of volunteering to take photos for the customers. Needless to say, I have to ask him to take photos for my wife and I now and then.
Third and fourth guide, Hieu and Sinh (different from the first guide) are more experienced. We do not have much to comment on Sinh as he only accompanied us to the Halong Bay jetty and fetched us back to Hanoi after our Halong Bay trip. Hieu is helpeful and experienced. He is also more calm in handling unexpected events. We enjoyed his company a lot. And as an experienced guide, of course he volunteered to take photos for us without requests.
Other than the tour guides, we are very pleased with the hotel accomodation, food and transport.
Hope you find the feedback useful.