Comments on Indochina Highlights package 26D25N

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Good morning Minh.

Deb and I would like to thank Viet Value Travel for arranging our trip to Cambodia, Laos and Vietnam in September/October 2013.

Our travel plans worked like clockwork with everything happening exactly as planned.

The English speaking guides and drivers were fantastic !

The accommodation and day tours were simply amazing.

The changes we requested during our tour were handled almost immediately and without any problems.

The places we visited were just so incredible and way beyond our expectations……..simply stunning !

We chose Viet Value Travel because of the amazing speed and quality of service which was far superior to the other travel agents we spoke with.

Congratulations of providing such fantastic service.

Deb and I would be happy to highly recommend Viet Value Travel.

Kind regards,

Troy

Antonio Bufano

Hello dear Anh,
Sorry for late answer but we were busy with job after 3 weeks of vacation. The return flight was very well although long duration but now we have recovered from jet lag sindrome. 🙂
The feelings with the travel and with you are very very good. It could appen that there is some problem now and then and it’s my duty to tell you that to improve but, after all, we really appreciate the problem solving speed and it’s very important when you are abroad in vacation.
The tour guides we had were all good with some difference between one and another.
Than was very professional and friendly and it was appreciate because we felt as we were travelling with someone we knew from long time.
Nhien is very competent with history and with the knowledge of the places we visited. On the road between Hoi An and Hue we stopped at a big marble shop but, unfortunately, we are not that kind of tourist that are happy to spend time in shops when travelling, so, we told him don’t stop anymore in shops and he was very compliant with our request so we enjoyed the rest of the tour.
About Phoenix Cruise it was fantastic! Very good the boat, the food and the activities and, first of all, very good the young guide Loc.
For all these reasons, of course, in my next travel in your region I’ll contact again you and maybe we could meet again or, maybe, in your next travel in Italy…why not? 🙂
Best regard and keep in contact!!!
Byeeeeeeee

Angela & Antonio

Ho Hindong

Hi Anh

My wife and I enjoyed our Hanoi trip very much. The free upgrade for our Halong Bay cruise to Au Co made it even more memorable and the whole holiday experience wonderful. We have been encouraging our friends to go Hanoi on customised tour the same as we did. Hopefully that will translate into new business for your company. As for us, we plan to go visit Hue, Danang and Hoi An within the next 2 years, also during March season which has nice weather.

Here is the feedback. The first tour guide, Sinh, is helpful and knowledgeable but appeared to be inexperienced in customer handling. One small suggestion for him: volunteer to take photos for the customers particularly when they are a couple instead of happily standing there waiting to be in the photos!

The second guide is our guide in Sapa, Quang. Again, he is either inexperienced or still a long way to learnt the trade. Either than our scheduled visit to Cat Cat Village and Heaven Gate cum Silver Waterfall, he did not volunteer to suggest other interesting places we could visit on our own in Sapa. We left Sapa Town at 2pm to Lao Cai but our train only departs at 9pm!! Luckily, we asked the driver to go to the China border to kill 2 some time. Otherwise, we would be waiting at Lao Cai for 6 hours!! He is also another tour guide happily to be included in the photos instead of volunteering to take photos for the customers. Needless to say, I have to ask him to take photos for my wife and I now and then.

Third and fourth guide, Hieu and Sinh (different from the first guide) are more experienced. We do not have much to comment on Sinh as he only accompanied us to the Halong Bay jetty and fetched us back to Hanoi after our Halong Bay trip. Hieu is helpeful and experienced. He is also more calm in handling unexpected events. We enjoyed his company a lot. And as an experienced guide, of course he volunteered to take photos for us without requests.

Other than the tour guides, we are very pleased with the hotel accomodation, food and transport.

Hope you find the feedback useful.

Regards

Hin Dong

Julie Hele

Hello

We want to say that we had a great time in Vietnam and were really happy
with the service provided by your company.
We had a fantastic time with Wang in Nha Trang and doing the snorkeling trip,
I found that a highlight.
We also liked the trips in Ho Chi Minh, with Ban or Van. He did a really
good job and was very knowledgeable and we learnt lots.
The Mekong Delta trip was great and we really enjoyed the trips with just
our family, I didn’t realise that was what I had paid for, but I was really
happy with that.
Thanks again, keep up the good work and we will definately recommend to our
friends.

Thank you
Julie Hele

Camilla

Hi Anh,
Hope you are well 🙂
Sorry for the delay in getting back to you!
I just wanted to let you know that we had a great time in Vietnam and that the services from all your guides and drivers were excellent! They were all very friendly, attentive and made sure we got the most out of the experiences.
What is the link to your Facebook page? I would be happy to upload some photos from the trip!
Cheers,
Camilla.

Philip Cresswell

Dear Anh.

Thank you for organizeing my trip to Vietnam.
The guides and drivers were excellent, the hotels were excellent, everything was on time, and your planning was excellent. Thank you.
I will always recommend Viet Value Travel.

Happy New Year

Warm Regards

Philip Cresswell ( UK )

Setyadi

Good morning anh,

Thank you for your helpful and kindness…

I’m very sorry for this condition..sorry for disturbing you and mr.hoa all the time.So..mr sujito has problem with his stomach, this kind of stomachache is the first time that he feel..so im very worried about that……but it’s ok now…we already give a medicine.

The tour was fastastic..we are really enjoy it..

We will come back to vietnam for next trips..and i hope you still there and standby for us…^^

Once again, we are sorry about this happened.

Regards,

Setyadi ( Indonesia )